Frequently asked questions

Enter your project type, location down to the ward, requested professions, and project details. After submitting, create a client password if you are signed out, choose your professionals, then add suppliers if needed.

Open the private project link from your confirmation page, or sign in to the client account that saved the project. A guest project can be saved to any email from that private link.

JengaLink recommends active, verified professionals for each requested trade, ordering by location proximity and then client star scores. You can review the recommendations and choose your team.

After you confirm your professional team, choose supply categories to compare nearby verified suppliers and select who should receive each supply request.

Selected suppliers send a written quote for the materials or hired machines you need, including delivery and offloading. You see the lowest total first, then follow the delivery through preparing, on the way, and delivered. Pay only after you count the goods. A quote is the supplier's written price, not a live stock count.

On projects using stage records, the professional marks a stage ready, you accept the itemized labour quote and confirm your inspection, then pay the professional directly. Record the M-Pesa reference against the stage. While a dispute is open, JengaLink will not record that stage as paid, and it will not record payment for another stage either. JengaLink records approvals and payment references but does not hold, send, or recover your money. A quick repair can use a simpler process.

After the project is marked complete, your star score, written comment, and photos appear for other clients as soon as you send them. Your name and contact details are not shown.

Yes. Attach up to five JPEG, PNG, or WebP photos, or MP4 or WebM videos. The photos and videos appear with your comment. Your name and contact details are not shown.

No. JengaLink does not issue professional licences or county building approvals. Clients should verify applicable contractor registrations, professional credentials, electrical contractor licensing, and project registration requirements through the relevant official registers and authorities. County building approvals must be obtained through the appropriate county process. JengaLink does not submit these applications on your behalf.

Yes. Open the site in Chrome or Safari and add it to your home screen. It opens like an app, with the same ward matching, quotes, and payment record.